Terms

 

 Terms & Conditions

Turnaround times

Turnaround time for items ordered via the website is 7-14 working days. Please add a further 1-5 days to allow your parcel to make its way through the Royal Mail system. Turnaround times for ready made items is 2 working days plus the 1-5 days for postage. Ready made items will not be posted separately unless placed as a separate order and normal turnaround times will apply. If you need your order in a rush please message before placing your order and I will do my best to accomodate you.

Payment

Both Paypal & card payments are accepted. Please be assured that I do not receive any of your bank details - only your name, shipping address and amount paid. Please be aware that orders will not be made or dispatched prior to payment being made. Refunds or part refunds will be given via the original payment method.

Safety Information

LillyRosebyRuth products are made to the highest possible standard and with high quality materials. They are a handmade product with small parts so adult supervision is required at all times. Please ensure you supervise your child whilst they are wearing my products and please never let your child sleep with any of the items on or near them. Due to the nature of these products and the packaging there is a risk of strangulation and/or choking if not used in the correct manner and with appropriate adult supervision. Please keep packaging out of reach of children as there is a choking risk. By purchasing from LillyRosebyRuth you are agreeing to the terms and conditions of use. LillyRosebyRuth cannot be held responsible or liable for any accidents caused by the misuse of my products or the products being used without appropriate adult supervision.

Copyright

Please do not take or replicate any designs or photographs from any of my social media sites or this website. Customer photographs are never used without prior consent.

Insurance

LillyrosebyRuth is a legitimate and registered business. I am insured for all my products and at organised craft events.